FAQ

Order / Shipping

Combining Orders

We can combine orders if you haven't recieved a tracking number yet.

When you place your next order, mention your previous order # in the notes and say that would you like to combine them. You can also respond to your order confirmation email with the new order # if you're in a rush or forget to leave a note.

Can I change my address?

You can change your address if you haven't recieved a tracking number yet.
Please reply to your order confirmation email with your new address.

Please include this information:
• Order Number
• Email address you used for your order
• New address

Where is my order?

Note: Orders have taken a bit longer to arrive due to the Covid-19 virus pandemic. We really appreciate your patience!

If you haven't recieved a tracking number yet and you purchased a preorder item, please review the preorder page for the most current information about the estimated fulfillment timeline.

If you have recieved a tracking number for your order already, please check your tracking information and contact your local post office for any shipping-related questions.

Please review our Shipping Policy for additional info about the insurance we include on every order ♡

Where is my preorder?

Preorder status is updated in each preorder listing. Please see our Preorder pagefor more information ♡

If the item is no longer listed, that means that all preorders for that item have shipped. Please check your email for tracking information ♡

Shipping Information

All orders are insured against loss and damages ♡ For peace of mind - for you (and us!)

Please review our Shipping Policy for information about order processing time, available shipping methods, and our insurance coverage.

I have a problem with my order

Please reply to your order confirmation email or contact us using the form below. Please include your order number and detailed information so we can provide a prompt resolution.

Shop Info

Do you restock?

HoneyCarrot™ Originals: We prioritize creating new things, so restocks are never guaranteed and based on demand. Designs might restock in new variants or as a completely different product type - ie: designs may return as a sticker, charm, etc.

[LIMITED] designs Like the name says - these designs are [LIMITED]. Get them while you can because these designs most likely will not come back. Items in this collection will only be considered for restock if there is a high demand. Preorders will usually determine the initial stock and restock quantities. Please look out for preorder interest posts on Instagram for sold out designs!

Please check out our Last Chance items ♡

How do you grade pins?

HANDMADE ITEMS can have slight flaws that naturally occur during production. Realistically no handmade item is perfect, so we sort our inventory to ensure that you are able to get the best quality available. Prices will be marked down for lower graded items ♡

Check out our reviews on our Instagram story highlights or Etsy shop ♡ Poor quality products that do not pass our inspection will not be sold. We don't sell items that are highly damaged, missing parts, or have horrible quality issues. 

Standard Grade:

May have barely noticeable imperfections under close inspection. Standard grade is the best quality available in each design/batch. If there is a minor flaw that is across more than 20% of each batch, that will be considered part of the standard grade for that design/batch. No major flaws will be considered standard grade.

B Grade:

Noticeable minor flaws and very close to being a Standard grade.

C Grade:

Only available at our in person events! Visible minor and/or major flaws. Highly discounted and perfect for those on a budget!

Minor flaws:
• Stray glitter
• Wiggly posts
• Mis-filled enamel in a tiny area
• Low fill or spillover in small areas
• Tiny dents, specks of dust, scuffing, or scratches
• Minor discoloration only noticeable in certain angles
• Small areas of thickened metal lines
NOTE: Enamel pins with large areas of metal are more likely to have small scratches/scuffs, or water marks that naturally occur during the polishing process. 

Major flaws:
• Missing enamel fill
• Mis-filled enamel in large or focal areas
• Low fill or spillover in large or focal areas
• Deep dents or large scratches
• Excessive bubbles or dust in enamel, glitter, or epoxy

By purchasing from HoneyCarrot, you accept our quality grading policy.

Will you restock 'Standard Grade' pins if they're sold out?

We don't consider restocking unless we are completely sold out of a design and there is still high demand for it. Please consider supporting our preorders - preordering is the only way to guarantee you'll get the best quality pins ♡

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