We can combine orders as long as it hasn't shipped yet! When we combine orders, we'll refund you for the extra shipping charges. When you place your next order, just mention your previous order # in the notes and say that would you like to combine them. You can also respond to your order confirmation email with the new order # if you're in a rush or forget to leave a note :)

HoneyCarrot Originals: Original designs will be restocked and may return with new variants. Variants of a design will be restocked based on popularity.

LIMITED designs:  Pins are LIMITED - once a design sells out it will not be restocked. If you missed out on standard grade, there's usually seconds pins that still need a home :) Look out for seconds sale announcements on Instagram!

We ask that you limit a quantity of 5 of each design per customer so we can give everyone a fair chance to own one.

Covid-19 causing delays! 

https://blog.stamps.com/coronavirus-updates/

Please be patient as us being able to ship orders out and delivery times will take longer than normal. Orders may take up to 2 weeks for us to ship out. 

International orders will be on HOLD by default. We have been closely monitoring the delivery situation for international orders and making sure it is safe to ship. We determine when it's okay to ship according to the information at provided at the link above.

Our normal shipping information below is a bit inaccurate as long as we are impacted by Covid-19, so please be patient with us and the extended delivery time. Our shipping service is still operating, but are understandably delayed. Thank you so much for supporting us and being understanding at this time!

If your order hasn't shipped and doesn't contain a preorder, please note that we might be a bit behind on shipping orders. We usually ship 1-2 times a week, usually on the weekends! Thank you for your patience!

If your order has shipped already, please double check your shipping address. You should have received an email once your order has shipped. Every order has tracking information provided when it is shipped.

USA: Delivery within 1 - 7 days
If your package has not arrived after 20 days from shipment, please contact us and we can offer a refund or reship your order if the item(s) are still in stock. Lost domestic packages must be reported before the 120 day limit to be covered by our insurance.

International: Delivery within 30 - 90 days
If your package is taking longer than 30 days to arrive in country, please contact us immediately. Lost International packages must be reported within the 90 day limit to be covered by our insurance.

Please reply to your order confirmation email or use the contact form below.

For a prompt response, please include:
• Order Number
• Email address you used for your order

PLEASE READ OUR FAQs BEFORE CONTACTING.

Please reply to your order confirmation email or use the contact form below.

For a prompt response, please include:
• Order Number
• Email address you used for your order

HoneyCarrot is run by Bunny Waifu and Hubby Bear - a husband and wife design team :)  We really love pins because it's like making tiny art that is more permanent (and shiny). We hope that you can support our pins so we can continue making more! Please follow us for updates and new pin designs on Instagram @HoneyCarrotCo

Bunny Waifu (the artist and the brains)
I love drawing clean, flowing line art (especially for hair and feminine figures). I find a sense of calm and appreciation when making art and figuring out how to optimize our designs for manufacturing. It makes me so happy to hear that people can feel all of the emotion and thought we put into our work!

Hubby Bear (design perfection and moral support)
I balance Bunny's organic, flowy style with my love for geometry and perspective. Sometimes she struggles with drawing certain things like patterns, framing, or a tea kettle so I help her out. I also love making pretty 3D renders of our pins to check colors and find design issues. I also help provide Bunny with lots of loving support in her creative ventures!

Hubby Bear is a full-time animator/editor/motion designer and over the years we have invested in his continuing education, software, and building custom computers for a mini home rendering network (and for gaming lol). 

We actually make a 3D rendering for every pin we design! The renders help us identify design flaws and help with finalizing our color and plating decisions. It's a tedious extra step for us, but we love the extra reviewal/critique process so we can further optimize our designs before we send them off to a manufacturer.

To create our renders, the main software used is Cinema 4D. Then we use a mixture of After Effects or Photoshop depending on the type of render we want to make (motion vs stills). 

If you're interested in learning how to make 3D renders for your own pins, we recommend to start out with the 3D capabilities in Photoshop you have it. Or you could try using Blender which is a free 3D program.

Low Cost / Free Software:

• Inkscape 
• Blender

Resources / Tutorials:

• Blender Guru
• Getting started with 3D in Photoshop
• Import Illustrator into Blender

Manufacturing pins is a handmade process involving many workers using delicate, thin needles filled with colored enamels and rapidly filling molds similar to a "paint-by-numbers" process. Each manufacturer is vastly different - response time, sales reps with varying degrees of language fluency, pricing, quality standards, machinery, color matching accuracy, customizable options such as types of glitter, pin backs, different enamels... the list goes on and on.

Because of the manufacturing process, our file preparation, and how much we have personally invested our time/money - we don’t feel comfortable sharing who our manufacturers are. Your preferences and standards may not be the same as our own and we can't vouch that you'll have a positive experience with our manufacturers. Even we have different experiences with each batch of pins - regardless of it being a reorder or a new design. 

We do want to help you know where and what to to look for, so here's our top 2 recommended resources to help you get started on your pin making journey! 

Enamel Pins 101
Becky Helms @ The Pink Samurai has has a whole online course about enamel pins and we have been enrolled since it first launched! The course goes into all the details of how to make pins, differences in pin types and customizations, how to promote your artwork on social media, tips on setting up your business and filing taxes, and even shares who she uses as direct to factory manufacturers. She also holds monthly live Q/A calls to help answer any questions! We highly recommend checking out her free webinar if you're serious about being a pin maker and want to have the smoothest start :)

Pin Manufacturer Review Facebook Group
Just want to know which manufacturers to avoid like the plague? Been there done that! Request to join the PMR group to read reviews (and horror stories) for both middleman and direct manufacturers of enamel pins.

HoneyCarrot pins are exclusively sold on our website. Any other source is an unauthorized distributor. Please feel free to reach out to us via the contact form below if you are hesitant with trading/purchasing a pin from another collector - we can help verify the sale value and if the pin is a legitimate HoneyCarrot pin if you have pictures (front/back) and measurements. All of our pins have the HoneyCarrot logo backstamp (with the exception of the second release of the Starlight design because of manufacturing issues).

If you come across an unauthorized distributor of our designs, please contact us. We really appreciate you looking out for us and we will make it our top priority to report and remove bootlegs of our designs.