PLEASE READ OUR FAQs BEFORE CONTACTING.

Please reply to your order confirmation email or use the contact form below.
If you shopped on Etsy, please contact us through the Etsy platform instead.

For a prompt response, please include:
• Order Number
• Email address you used for your order
• Important information (ie. if you need to change your shipping address, please send us the new address)

Do NOT contact us via Instagram about order issues. DMs may get buried or deleted.

We can combine orders as long as it hasn't shipped! 

When you place your next order, just mention your previous order # in the notes and say that would you like to combine them. You can also respond to your order confirmation email with the new order # if you're in a rush or forget to leave a note.

Note: We can not combine Etsy orders.

Yes, as long as your order hasn't shipped! Please reply to your order confirmation email with your new address.

Please include this information:
• Order Number
• Email address you used for your order
• New address

Do NOT contact us via Instagram about order issues. DMs may get buried or deleted.

Note: Orders have taken a bit longer to arrive due to the Covid-19 virus pandemic. We really appreciate your patience!

If your order hasn't shipped and you purchased a preorder item, please review the preorder page for the most current information about the fulfillment timeline.

If your order has shipped already, please double check your email inbox. You should have received a shipping notification email once your order has shipped out. Please contact your local post office for shipping-related questions if you have already received a tracking number.

Please review our Shipping Policy for additional information about shipping ♡

Yes, but it depends on the design and popularity. Please review our Restock Policy for more information ♡

Please review our Pin Grading policy♡

Please see our Preorder page for more information ♡

HoneyCarrot is run by Bunny Waifu and Hubby Bear - a husband and wife design team :)  We really love pins because it's like making tiny art that is more permanent (and shiny). We hope that you can support our pins so we can continue making more! Please follow us for updates and new pin designs on Instagram @HoneyCarrotCo

Bunny Waifu (the artist and the brains)
I love drawing clean, flowing line art (especially for hair and feminine figures). I find a sense of calm and appreciation when making art and figuring out how to optimize our designs for manufacturing. It makes me so happy to hear that people can feel all of the emotion and thought put into my art!

Hubby Bear (design perfection and moral support)
I help Bunny out whenever she needs another designer's perspective and create 3D renders of our pins to check colors and identify any design issues. I also manage social media and give Bunny lots of loving support in her creative ventures!

Hubby Bear is a full-time animator/editor/motion designer and over the years we have invested in his continuing education, software, and building custom computers for a mini home rendering network (and for gaming lol). 

We actually make a 3D rendering for every pin we design! The renders help us identify design flaws and help with finalizing our color and plating decisions. It's a tedious extra step for us, but we love the extra reviewal/critique process so we can further optimize our designs before we send them off to a manufacturer.

To create our renders, the main software used is Cinema 4D. Then we use a mixture of After Effects or Photoshop depending on the type of render we want to make (motion vs stills). 

If you're interested in learning how to make 3D renders for your own pins, we recommend to start out with the 3D capabilities in Photoshop you have it. Or you could try using Blender which is a free 3D program.

Low Cost / Free Software:

• Inkscape 
• Blender

Resources / Tutorials:

• HoneyCarrot Blender Tutorial (Twitch Live recording)
  
• Blender Guru
• Getting started with 3D in Photoshop
• Import Illustrator into Blender

Enamel Pins 101

Becky Helms @ The Pink Samurai has a whole online course about enamel pins and we have been enrolled since it first launched! We often join the monthly coaching calls and share our personal experience with pin-making - especially sharing who we use to make our pins! We highly recommend this course if you're serious about being a pin maker and want to have the smoothest start on your pin making journey! 

Course includes:

• Our personal direct and middleman manufacturers ♥
  
• How to make pins - From file prep to all the customization options!
• Tips to setting up your business, shop, and social media!
• Monthly LIVE Q&A coaching calls with Becky and other pin makers! 
• Discord chat for personal support!
• Social media marketing tips and 365 days worth of prompts!
• Illustrator lessons specifically made for pin makers!

If you signup via this link you’ll get $150 off! Sign up for Enamel Pins 101 today!

HoneyCarrot pins are exclusively sold on our website and our Etsy shop. Any other source is an unauthorized distributor. Please feel free to reach out to us via the contact form below if you are hesitant with trading/purchasing a pin from another collector - we can help verify the sale value and if the pin is a legitimate HoneyCarrot pin if you have pictures (front/back) and measurements. All of our pins have the HoneyCarrot logo backstamp (with the exception of the second release of the Starlight design because of manufacturing issues).

If you come across an unauthorized distributor of our designs, please contact us. We really appreciate you looking out for us and we will make it our top priority to report and remove bootlegs of our designs.